Once Upon a GrandkidMake a book

Terms & refunds

Last updated 12 November 2026

These terms apply when you use Once Upon a Grandkid or buy a book from us. By ordering, you agree to them.

What you buy

  • A personalized 8×8 inch hardcover storybook (24 pages), printed to order, plus a digital copy you can read online and download.
  • Prices include shipping to addresses in the United States. We ship to US addresses only. If you enter an address outside the US, we'll contact you for a US address or refund you in full.
  • The preview shows the cover and first pages. The rest of the pages are painted after you order, in the same style and with the same hero.

The photo and your permission

  • You confirm that you're the child's parent or legal guardian, or that you have the parent's permission to use the photo to make this book.
  • Only use photos you have the right to use. Don't upload photos that show nudity, violence or anything inappropriate for a children's book. We may refuse or cancel any order.

How the book is made

  • The illustrations are created with AI image tools, based on your photo and the story, and checked automatically before use. Like any illustration, they are an artistic likeness, not a photograph. Small details can differ from page to page.
  • The story text is written by people and typeset by us. The names and details you enter appear as you typed them, so please check the spelling.

Changes, cancellations and refunds

  • Each book is made just for you and goes to print shortly after you order. If you contact us before it's printed, we'll cancel it and refund you in full.
  • If your book arrives damaged, misprinted or with a printing defect, tell us within 30 days of delivery, with a photo, and we'll reprint it for free or refund you.
  • If your book hasn't arrived within 20 business days of ordering, tell us and we'll trace it, reprint it or refund you.
  • Because each book is personalized, we can't take returns for a change of mind once it's printed.

Gift codes

  • A gift code pays for one book, made with the photo the child's parent adds. Codes don't expire for 12 months. An unused code is refunded on request.

Your digital copy

  • The digital copy is for your family's personal use. Please don't resell it.

Liability

We do our best to make every book beautiful and to deliver it on time, but delivery dates are estimates. To the extent the law allows, our liability for any order is limited to the amount you paid for it.

Contact

Questions or problems? Write to us on our contact page or at hello@onceuponagrandkid.com. We usually answer within one business day. Once Upon a Grandkid, 500 Terry A Francois Blvd, San Francisco, CA 94158.