Once Upon a GrandkidMake a book

Privacy & your photos

Last updated 12 November 2026

Once Upon a Grandkid makes personalized storybooks. This page explains, in plain words, what we collect, why, who helps us, and how long we keep it. Our service is meant for adults: grandparents, parents and other grown-ups buying a gift. We do not knowingly collect information from children.

The photo you choose

  • Your browser shrinks the photo and sends it to us once, to draw the child as a storybook character (the "hero"). We do not save the photo on our servers.
  • To draw the hero, the photo is processed by Google's image AI, through our app platform, Base44. It is not used to train AI models, by us or under the business terms of the AI services we use.
  • The later pages are drawn from the hero drawing, not from the photo. Those drawings are made with OpenAI's and Google's image AI, through Base44.
  • Please only use a photo you have the right to use, and confirm that you're the child's parent or have the parent's permission. That is a condition of using the service.

The pictures and the book

  • We store the book's pictures privately so we can show you the preview, make your digital copy and print your book. They're reachable only through your private links.
  • We delete a book's pictures 30 days after the book is delivered. A preview that's never ordered is deleted 30 days after it was made. You can ask us to delete yours sooner at any time.
  • We never use your photo or your book's pictures in our advertising.

What else we collect

  • The details you type for the book: the child's first name, age, the pronoun used in the story, what they love, and the "from" line.
  • When you order, our payment provider collects your name, email, phone number, shipping address and card details. We receive your name, email and shipping address to make and ship the book. We never see your full card number.
  • Basic usage information: which pages were visited and steps completed, with a random visitor ID, the link that brought you (for example an ad), and your browser type. We use it to improve the store.
  • If you write to us, your email and message.

Who helps us

  • Base44 (part of Wix) hosts the store, stores the data and sends our order emails.
  • AgentMail hosts our inbox, hello@onceuponagrandkid.com, so we can read and answer your messages.
  • Wix Payments processes payments.
  • Google and OpenAI provide the image AI that paints the illustrations.
  • Our printing partner, Printify, and its US print facility receive the finished book files and your shipping address to print and deliver the book. They keep order files only as long as needed for production, reprints and their legal records.
  • Meta (Facebook) may receive page and purchase events from our site to measure our ads. That covers visits and orders, never photos or pictures.

We don't sell your information.

How long we keep things

  • The photo: not kept.
  • The book's pictures: up to 30 days after delivery (see above).
  • Order records (what was bought, when, the amount and the shipping address): as long as tax and accounting rules require.

Your choices

You can ask us to see, correct or delete your information, or to delete a book's pictures early, through our contact page or at hello@onceuponagrandkid.com. We'll do it within 30 days. We may need to keep order records the law requires. Once Upon a Grandkid, 500 Terry A Francois Blvd, San Francisco, CA 94158.