Questions & shipping

Shipping

• Free shipping to US addresses. We don't ship outside the US yet.
• Printing takes 2 to 5 business days. Delivery is then usually 3 to 5 business days. We email you a tracking link when it ships.
• For Christmas delivery, we recommend ordering by December 7.
• Your digital copy is ready the same day: read it together tonight.

Photos

• Use a clear, close photo of one child's face in good light. Phone photos are perfect.
• If the drawing doesn't look like them, tap "Redraw" before you order (up to two redraws), or try a different photo.
• Photos opening slowly inside Facebook? Tap the ⋯ menu and choose "Open in browser".

The book

• 8×8 inch hardcover, 24 pages, full color. Their name is in the story and they're the hero of every picture.
• Add another grandchild to the same order: they get their own book, with them as the hero, for $29.

Something else? Write to us.